Complaints procedure

Policy for Hearing and Dealing with Complaints

This school is committed to working in close partnership with all members of the school community.  The school places great value on the role which parents and carers can play in supporting children’s learning.  Staff and governors actively encourage a positive relationship between the school and the families of children who attend the school.

If, at any time, a member of the school community has a concern about an aspect of life at the school, the concern will be dealt with by the school as quickly, sympathetically and effectively as possible.  It is hoped that most concerns will be settled amicably at this stage.

However, if there is a continuing concern, this can be directed through the formal stages as outlined in the school’s complaints procedure, by clicking on this link to enable a proper investigation, concerns or complaints should be brought to the attention of the school as soon as possible. 

Please click here for our Complaints procedure.